Aaron D. Campbell
In hosting, "the customer" is rarely one person. Building products for hosting providers means designing for buyers, operators, support teams, and end customers at the same time. The post Building Products for Hosting Providers Means Building for More Than One Customer appeared first on Aaron D....
Aaron D. Campbell
Product teams shouldn't begin with a feature list. They should define the customer experience first, then let that shape the flows, interface, design, and functionality. The post Start With the Experience, Not the Feature List appeared first on Aaron D. Campbell.
Maximilian Speicher
Tales of Design & User Experience (ToDUX) #17 ⁂ Dear readers and friends, Let’s talk about pain. Not the metaphorical “growth” kind of pain. But the kind that comes from hour-long wrestling matches with digital products in 2025 that should just work by now—yet, here we are. My latest...
Evan Hamilton
One of the things that excites me most these days is thinking about Customer Experience departments as holistic endeavors to provide users with an amazing experience and thus, retain them. Too often businesses fund a specific effort to try to shove customers in or pry them back from the brink....