Arafat Tehsin Blog
As you know, Microsoft's AI Builder now supports prebuilt Azure OpenAI models, allowing users to easily integrate powerful AI capabilities into their applications and processes without the need for any coding or data sci
Arafat Tehsin Blog
Personalization in customer service is the practice of tailoring interactions with customers to their individual needs and preferences. This can be achieved through the use of customer data and technology such as machine
Arafat Tehsin Blog
In today's digital age, it is not easy for any business to work without personalization. Especially for those in the retail or consumer market, personalization has now become the fundamental aspect of their branding. It
Arafat Tehsin Blog
When Power Virtual Agents were released, it was ensured that people who are closer to their customers can create bots for them. The team at Microsoft worked hard on tooling so that users could not just feel the ease of c
Arafat Tehsin Blog
I love the idea of Power Virtual Agents and it's enabling nature of creating the bots. But, because of my in-depth experience or exposure with Microsoft Bot Framework and Composer, PVA features never got me excited. Un
Arafat Tehsin Blog
Microsoft Build 2020 has been quite interesting; not because it was virtual but because I got a chance to represent the Australian Developer Community for Azure & we witnessed a new way of integration between Bot Fra
Arafat Tehsin Blog
Ever since Power Virtual Agents PVA have gone GA in December 2019, we've seen significant updates to this total No-Code visual authoring canvas. As an avid Conversational AI enthusiast, I have been following and implem