Before I Can Fill It, I Need to Know What You’re Asking There’s a form I encountered recently that had twelve fields. No labels. Just placeholder text inside each input that disappeared the moment you started typing. If you forgot what a field was asking for, you had to delete…
We’ve all been there. You fill out a form. You hit submit. Nothing happens. Maybe the border turns red. Maybe a little icon winks at you. Maybe your computer hums aggressively. But nobody tells you what went wrong. You stare at the screen. “Did it fail? Did it work? Am I…
If I had a podcast, I would tell you to close your eyes and imagine the following. But this is a blog post… You’re walking down a hallway, hand out, ready to turn a doorknob. Your hand lands on the knob… and suddenly the door slides open before you touch it. Or…
A Postcard for the 200 Million Weary Souls The Ghost at the Gate In 1903, a man named Wolf-Leyb Glosser arrived at Ellis Island. He was a refugee fleeing state-sponsored violence in the Russian Empire. Today, his great-grandson, Stephen Miller, is the architect of a system that would have...
Do you remember buying your first car? The stories you told yourself about what was important about that first car? Did you want a red car (because they go faster)? Was it important to have a bull-bar (because you drive on a road with kangaroos)? What stories did you tell yourself about what was...